Within the next few weeks Residents of Long Beach will become the first on Long Island and some of the first in the state to use a new community engagement and feedback solution after interactions with the Police Department. This new service will use text messaging to contact 911 callers and others that have recently made a report or have asked for the LBPD to provide our services to them.
These text messages will be sent at a predetermined time after the incident and will ask citizens to take a quick survey about their experience with Police Department personnel. It will also allow citizens to provide their own comments, feedback, and words of gratitude after receiving public safety service.
“It is important for our department to hear from the community about how we are doing, especially from those that we have recently had the opportunity to provide service to, said Commissioner Walsh.” Commissioner Walsh added, “This new software, called CueHit, will give me and the executive staff access to citizen feedback in near real time and provide insights into areas where we can improve the service we provide to all members of the community and as importantly, help boost officer morale when positive feedback is provided.”
With CueHit, text message surveys are sent to those whose number is recorded as part of a call for service or even an officer’s report. Additionally, citizens can take a text message survey and provide feedback even if they did not receive a text message. The LBPD, over the next several weeks, will be announcing a number dedicated to this and QR codes will also be made available to scan to start that conversation.
Residents that do not wish to participate can simply not respond. As with all texts, residents may reply with STOP which will opt them out of all future text surveys from the department.
It is important that everyone know that these surveys should not be used to report any type of emergency or crime and is not designed or intended to replace a formal complaint about the department or one of its members. As always, call 9-1-1 for any emergency or to report any criminal activity.